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Service服務條款

<span style="font-size:11pt;font-family:'Microsoft JhengHei';color:#20124d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">購買前請先閱讀購物須知<span style="font-size:11pt;font-family:'Microsoft JhengHei';color:#20124d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">下單訂購勾選「我同意網站服務條款及隱私政策」<span style="font-size:11pt;font-family:'Microsoft JhengHei';color:#20124d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">即為同意以下細則內容 <span style="font-size:10.5pt;font-family:'Microsoft JhengHei';color:#616778;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">訂單資訊 <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 成為會員，日後可登入查看訂單狀態<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 訂單送出後無法修改訂單內容，如需修改或取消，請聯絡客服協助處理<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#787062;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:#ffffff;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">取消訂單請在訂單狀態為《處理中》時告知，若系統訂單狀態已顯示《已確認》表示訂單進入出貨程序，將無法取消訂單<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 多次因個人因素取消訂單、超商包裹未取、工作室取貨未取、訂單退貨，該帳號、收件人會加入黑名單，將無法再次下單 <span style="font-size:10.5pt;font-family:'Microsoft JhengHei';color:#616778;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">商品資訊 <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 預購商品，付款後約3-7個工作天（不含假日）出貨。 <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 現貨商品，出貨時間為下單後3個工作天內出貨（不含下國定假日及例假日）<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 訂單中有現貨＋預購商品，會等追加到貨一起出貨<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 運送方式∎ 超商取貨：運費 NT$60 ･物流時間約2-3天 ･超商訂單抵達門市後以信件、簡訊和推播通知消費者領取，常溫訂單取貨截止日為抵達門市的七天內取件 ･超取請提供完整真實中文姓名（同身份證），姓名有誤造成之包裏退回，買方須支付再次寄送之運費∎ 宅配貨運：運費 NT$180 ･物流時間約1-2天 ･使用黑貓物流貨運配送 <span style="font-size:10.5pt;font-family:'Microsoft JhengHei';color:#616778;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">付款方式 <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ ATM匯款<span style="color:rgb(67,67,67);font-size:12px;font-weight:700;font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';"> ･匯款資訊 台新銀行南京東路分行（812-0115）轉帳資訊：20110100028267 <span style="color:rgb(67,67,67);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';font-size:12px;font-weight:700;">･匯款完成後，請加入官方LINE（@320fvsxa ）告知匯款金額與帳號末5碼 <span style="color:rgb(67,67,67);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';font-size:12px;font-weight:700;">･匯款三天未完成付款系統會自動取消，若有需要請重新下單。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 貨到付款 請於抵達門市的七天內取件付款 <span style="font-size:10.5pt;font-family:'Microsoft JhengHei';color:#616778;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">免運 <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 單筆訂單滿三千超商免運費<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 單筆訂單滿五千宅配免運費<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> <span style="font-size:10.5pt;font-family:'Microsoft JhengHei';color:#616778;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">訂單狀態<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">■ 待出貨：尚未出貨的訂單<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">■ 出貨中：已上傳訂單，但物流中心尚未驗收<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">■ 已出貨：訂單包裹已寄出，物流中心已完成驗收，等待配送<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">■ 貨到門市：超商包裹已抵達消費者的取件門市<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"><span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">■ 已送達：消費者已確實取得包裹<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> <span style="font-size:10.5pt;font-family:'Microsoft JhengHei';color:#616778;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap;">退換貨 <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 享七天鑑賞期之權益<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 請注意！鑑賞期非試用期，超過七天鑑賞期，恕不接受退貨<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎若於鑑賞期內需取消訂單時，請務必保持產品完整性（包含產品包裝的透明封膜需未拆封、外盒未毀損、贈品、隨貨附件皆完整保留）。因食品安全與衛生考量，拆封後則無法退貨，還請特別留意，感謝您的體恤。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 商品一經拆封即無法退貨。若有商品瑕疵問題，請與客服聯繫，將由專人為您服務<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 鑑賞期定義如下<span style="color:rgb(67,67,67);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';font-size:12px;font-weight:700;"> ･宅配包裹於簽收第一日起算為第一天<span style="color:rgb(67,67,67);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';font-size:12px;font-weight:700;"> ･超取包裹於取件第一日起算為第一天<span style="color:rgb(67,67,67);font-family:'-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';font-size:12px;font-weight:700;"> ･7天鑑賞期，包含過程中的例假日在內<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 退貨後訂單金額未達優惠標準，原享用優惠也一併取消，包含未達免運門檻，將須另支付出貨運費<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 福利品無提供退換服務<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">∎ 退換貨申請說明<span style="font-size:9pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">➊ <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 請於收到商品7天內透過官網、官方LINE ID：@320fvsxa 聯繫客服人員並提供訂單資訊。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 上班時間：周一至周五10:30 ╴17:30<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">➋<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 客服將與您確認退款及退回商品的方式，鑑賞期內退貨無須支付運費<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 若扣除退貨商品，訂單金額未達免運門檻，將收取該筆訂單的寄件運費<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（舉例宅配包裹：訂單金額5500元-退貨商品1000元＝4500元，4500元未達免運資格（5000元），故會收取180元運費，因此退款金額為1000-180＝820）<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">➌ <span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">收到退貨商品後，客服人員會進行驗收，約2-3個工作天（不包含假日及例假日）<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">➍<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"> 商品確認無誤後，會在3-7個工作天（不包含假日及例假日）進行退款，貨到付款之訂單將退款至您指定之銀行帳戶<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">請注意<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（1）超過7天鑑賞期，恕無法受理退貨。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（2）欲退貨訂單中任一商品若已有開封情形（如：商品外包裝已撕、開贈品盒已打開等），即無法辦理退貨。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（3）寄回商品若因未妥善包裝，導致產品損壞，恕無法辦理退貨及退款。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（4）若退貨商品與訂單明細有所出入，未將此筆訂單的所有商品（含贈品）等悉數寄回並妥善包裝，將影響您的退貨權益。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（5）提交退貨申請後的10個工作天內，如因填寫退貨資料未填寫清楚（姓名、訂單、原因、地址等），且持續無法聯絡到您，將取消您的申請。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">（6）當我們已安排取件，但宅配人員到訪3次卻無法順利收回商品，將取消您的申請，敬請見諒。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">若您已詳開並確認同意以上事項，再請聯繫客服人員。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">收到申請後，我們將盡快為您處理退貨退款事宜。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">請留意！當您提交退換貨申請之後，即代表同意我們的退貨原則，並接受我們代為處理發票作廢及相閱的後續處理事宜。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">若有任何疑問，歡迎與我們聯繫，小幫手將盡速協助您！ <span style="font-size:11pt;font-family:'Microsoft JhengHei';color:#20124d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">本賣場得視業務需要及實際情形，增減、變更或終止相關服務之項目或內容。<span style="font-size:9pt;font-family:'Microsoft JhengHei';color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;"><span style="font-size:11pt;font-family:'Microsoft JhengHei';color:#20124d;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">相關購物折扣與優惠以成功付款之訂單為準，若延遲付款造成之訂單取消，需採用重新下單時之服務內容。

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